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RENTAL POLICY 

No refunds, only reschedules. Please purchase reservation protection, which is available on our online booking platform. 

 

Murphs Surf cannot hold gear unless equipment has been purchased to rent.

Promo codes are not valid on holidays and holiday weekends.

Minimum of 35lbs to access equipment 

** If you make a reservation for delivery or any location and cancel, you are subject to a 30% fee for inconvenience **

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If you pick up or leave from our fixed location with kayaks/ Paddleboards for the (DAY) and do not return at our closing time at 7:00 pm or noted later on pick-up, you accept a late fee of $50.00 plus an additional DAY charge of equipment rented. If a customer calls us and Identifies a transposition issue, the charge can be reduced or waived per the manager's approval. 

 

 When you purchase rentals at our flat-water location (Lake Allatoona), your reservation starts once you leave our rental kiosk and beach. When you come back, your reservation is over. Murphs Surf is unable to hold your rental equipment for you to leave and come back and use at a later time. 

 

When you make a reservation for our fixed location ( waterfront location), a time must be given for your reservation start time. Your reservation starts at the time you determined. Murphs Surf holds the right to cancel your reservation with no refund or raincheck. **If you show up after your reservation time, we can not hold the gear at that location** 

 

Damages to your vehicle are not the responsibility of Murphs Surf LLC or the associated marina or facility.

 

 Rainchecks / Reschedules to paddle another day for the gear you rented during the event that it's raining at your reservation time. We will try to honor your rain check voucher on the day the customer wishes. Major Holidays and Holiday weekends are blocked from any Rainchecks or Reschedules. Rainchecks/ Reschedules are voided after 60 days.

 

Rain? If you have already started your paddle and it starts to rain, we will not issue refunds. We may offer discounts for your next visit, provided on base-to-base accounts. It's your responsibility to check the weather and decide if you want to paddle. 

 

NO SHOW is when you do not show up at the time of reservation you booked, and no call from the customer equals no refunds or rain checks. Call us if you're running behind; things happen. We understand this and will work with customers the best we can.

 

Pets? We don't have an issue with pets as long as they are on a leash. Also, customers will be held accountable for damaged gear due to a pet (NO PETS ON FIBERGLASS BOARDS). We recommend smaller dogs for kayaks. We also recommend they have life vests. If your pet is having difficulty and you decide to stop your reservation, we will not issue refunds or rainchecks. The customer assumes all responsibility for loss or injuries to pets. 

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