RENTAL POLICY 

Payment must be received in full to make a reservation or to hold gear. If calling on the day of payment is due immediately to hold your reservation and gear. Reservations made further out in date are not due until 48 hours before your reservation time. If not payment is received your reservation will be cancelled.     

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  • If you pick up kayaks/ Paddleboards from our standing locations for the (DAY) and do not return at our closing time at 8:00PM you accept a late fee of $100.00 plus additional DAY charge of equipment rented. If a customer calls us and Identify's there is a transposition issue the charge can be reduced per manager approval. 

  • *** if you leave during your reservation to go eat or grab supplies and you're gone for more than 30 minutes your reservation will be cancelled your (DAY reservation at our standing location)  is only valid while on the water when you leave our location once you or your car leaves our standing location (Marina) your reservation has been cancelled. We will work with you if you need to make a run for supplies.  

  • NO SHARING OF GEAR. This means you can not rent a kayak, SUP, Canoe and share with family members or friends. The person renting the kayak is the person responsible for it and the only person that can be in that rental unit until your hour or day rental is done.

  • When you make a reservation for our standing location ( waterfront location). A time must be given for your reservation start time if you are more than an hour and half late after your determined start time Murphs Surf holds the right to cancel your reservation with no refund or raincheck. **If you're over an hour and half late for your reservation we can not hold the gear at that location** 

  • Rentals at the standing location 6986 Bells Ferry Rd are allowed ONE car per reservation a $10.00 Drop In fee will be applied if you have your own kayak or paddle board you must ride with reservation customer for parking. On busy days your keys may need to be left with a employee to move in the event parking becomes busy. If you don't want to leave your keys with a employee additional parking is located behind the marina you would have to park in the back and walk up to the paddle box. 

  • All rentals are to be paid in full before any equipment is shipped or rented. A waiver is required to be signed before anyone can paddle; anyone under the age of 18 will need to have a legal guardian to sign a waiver. 

  • No refunds are issued if a customer attempts to cancel less than 48 hours before their reservation.

  • Rainchecks / Reschedules to paddle another day for the gear you rented during the event that it's raining at the time of your reservation. We will make every attempt to honor your rain check voucher on the day the customer wishes. However, significant holidays may not be available. Major Holidays and Holiday weekends are blocked from any Rainchecks or Reschedules.

  •   Forty-eight (48) hours before your booking time reservations can be canceled; however, If you try to cancel your booking less than 48 hours before your reservation time, we will not offer refunds and may not offer rainchecks.  

  • Rain? If you already started your paddle and it starts to rain, we will not issue refunds; We may offer discounts for your next visit, provided on base to base accounts. It's your responsibility to check the weather and decide for yourself if you would like to paddle.

  • No show of time of reservation and no call/text equals no refunds, and no rainchecks, So text or call us if you're running behind, Things happen we understand this and will work with customers that work with us.

  • If you are more than 30 minutes late for a reservation, we hold the right to move onto the next customer, Meaning we are leaving to care for customers that have made other reservations for delivery. You will have more flexible time slots at our standing location. If you are going to be late enough to offset other's reservations, we have no choice but to skip over your reservation time and move to care for other customers. No refunds. 

  • If you do not give us about a 30 minute heads up that you're returning to a delivery location and will be ending your reservation. We will have an extended arrival time back to your site. We cannot control the traffic but will inform customers of any delay. We offer an entire day rental giving the customers the option to paddle and not worry about time. We ask for your help notifying us 30 minutes before you choose to end your reservation. The customer is responsible for all gear until a Murphs Surf employee has arrived.   

  •  KIDS!! We can't guarantee we will have a life vest to fit anyone under the age of 13 years old. By Law, the age of 13 and below must have a life vest on at all times per COE laws. We carry a limited amount of kids' life vests so, please let a Murphs Surf employee know when you make a reservation for a small child's life vest. 

  • Pets? We don't have an issue with pets as long as they are on a leash. Also, customers will be held accountable for damaged gear due to a pet (NO PETS ON FIBERGLASS BOARDS). We recommend smaller dogs for kayaks. We also recommend they have life vests. If your pet is having a hard time and you stop your reservation, we will not issue refunds or rainchecks.

** after a payment is received we DO NOT ISSUE REFUNDS especially on a holiday weekend only rain checks and reschedules if within the 48hrs before your paddle time**