Payment is due 24Hrs before your reservation/ Day of reservations are Due immediately. If we do not receive payment 24 hours before your reservation it will be canceled and offered to the next customer. If you call-in day off for a reservation and do not pay for your rentals, We will not hold any gear.
All rentals are to be paid in full before any gear is shipped or rented. A consent waiver is required to be signed before anyone can paddle.
No refunds are issued, only rain checks are given. A rain check is a voucher to paddle another day for the gear you rented. Reservations can be canceled up to 24 hours before your reservation time. If you try to cancel your reservation less than 24 hours before your reservation time we will not offer refunds and may not offer rain checks.
Rain? If you already started your paddle and it starts to rain we will not refund you anything. We may offer discounts for your next visit but this is handled on base to base accounts. It's your responsibility to check the weather and decide for your self if you would like to paddle. We can not make that choice for you.
No show of time of reservation and no call/text equals no refunds and no rainchecks, So text or call us if you're running behind, Things happen we understand this and will work with customers that work with us.
If you are more than 30 minutes late for a reservation that is being delivered to a location we hold the right to move onto the next customer, Meaning we are leaving to care for customers that have made other reservations. We will make an attempt to contact you by phone and text If you are going to be late enough to offset others reservations we have no choice but to skip over your slot and move to care for other customers. No refunds will be offered.
You must call in first to reserve gear. We have multiple areas telling you to call in before you schedule your gear. If you purchase gear to be shipped before calling you will be issued a rain check. We offer a unique service to delivery gear to a large number of areas. We need to talk to you first to make sure we can take the best care of your needs.
First come first serve for reservations. after you make a reservation payment is due 24hrs before your paddle. If we do not hear back from you after reaching out by text or call, your reservation will be opened up for other customers which means your reservation is canceled. If you make a reservation the same day payment is due over the phone to secure your reservation.
If you do not give us about a 30 minute heads up that you're returning to a delivery location and will be ending your reservation. We will have an extended arrival time back to your location. So give us a heads up. If you're camping at a campground and need to leave the gear this is ok but you must contact us first to let us know so we can arrange to pick up asap.
KIDS!! We can't guarantee we will have a life vest to fit anyone under the age of 13 years old. by Law, anyone under the age of 13 is required to keep a life vest on at all times in or near the water. As their parent or guardian, it's your responsibility to provide a fitted life vest for anyone under the age of 13. If you show up with somone under the age of 13 for a reservation and do not have a life vest. We will cancel your reservation for the safety of the child and you will not receive a refund or raincheck.
Pets? We don't have an issue with pets as long as they are on a leash inside the marina, also any damage to gear will be passed on to the pet owner. (NO PETS ON FIBERGLASS BOARDS) we recommend smaller dogs for kayaks we also recommend them to have life vests also. If your pet is having a hard time and you are forced to stop your reservation we will not issue refunds or rainchecks.